Customer Service Representative

Keishla Aponte, BankFive

Success Stories: Keishla Aponte

Keishla Aponte is a shining example of how determination and growth can lead to success. As a Customer Service Representative at BankFive, she delivers top-tier service by assisting customers with online banking, balance inquiries, stop payments, and more. Keishla’s bilingual skills in Spanish allow her to connect with non-English-speaking customers, ensuring accessibility and understanding for all.

Before her banking career, Keishla worked in a dental office but sought greater opportunities. Through the YearUp program, she honed skills like public speaking, Excel, and professional growth, which paved her way into the banking industry. As the oldest of 10 siblings, she leads by example, demonstrating the power of perseverance and ambition.

For Keishla, banking isn’t just a job—it’s a pathway for personal growth and financial empowerment. There are endless opportunities to build a thriving career while making a difference in customers’ lives.

The mission of Bank Forward is to empower individuals who may have felt that a career in banking was out of reach.

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